FAQ

The mechanism

Which charms fit which bases?

Each set is a complete system: every charm in it locks onto every base in it via the same quick-release clasp. Standalone charms and cross-set play are on our roadmap.

Do I need tools to switch?

No tools, ever. Press, release, align, click — about ten seconds by hand.

Will the clasp loosen over time?

The lock is machined from grade 5 titanium and tested for ten thousand open-close cycles without measurable wear.

Materials

Titanium or silver?

Titanium (€399 per set) is feather-light, hypoallergenic and never tarnishes. Silver is the classic choice at a gentler price. The mechanism is identical in both.

Is it safe for sensitive skin?

Yes. Titanium is nickel-free — the same material used for medical implants. Our silver is nickel-free as well.

Orders

When will my set ship?

All sets are currently on pre-order and ship in about one month. We email you the moment your set is on its way.

Can I return a set?

Yes — unworn pieces within 30 days. See Shipping & Returns for details.

What is the Studio?

Set owners automatically become members: presale previews, product voting and first-in-line waitlists. Sign in and visit the Members page.